Refunds

  • Obtain the application form from your manager;
  • Complete the application and send the completed and signed application to mail@mountainguide.ru;
  • Send a photocopy of your identity document to mail@mountainguide.ru;
  • Receive the payment to a card or to bank details.

*Where payment is made by plastic card by an individual who is not the Customer or a participant in the tour, in favour of the persons named in the booking sheet, the payer must provide a handwritten statement confirming payment for the specific tourists, for the dates of the trip and under the specific contract number. A copy of the individual’s passport showing the registration is attached to the Statement. 

Privacy Policy